Experienced Home Claims Handler
Hastings Direct · Leicester, England, GB
Are you confident in your communication skills, with strong active listening and the ability to engage a diverse range of customers both verbally and in writ...
Job description
Are you confident in your communication skills, with strong active listening and the ability to engage a diverse range of customers both verbally and in writing? Can you bring your Home Claims experience to life by delivering fair, confident, and transparent support to every customer you speak with? If so, we’d love to hear from you! Working Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern. This role includes working 2 weekends in every 4. If you work a weekend shift, you’ll get time off in the week. Our opening hours: Monday to Friday 08:00 - 19:00 and Saturday 09:00 – 17:30. Training: The main training period lasts for 3 weeks. Salary: Competitive. Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. Your Role: The experienced Home Claims Handler plays a key role in delivering fair, accurate and customer-focused home claims outcomes. Reporting to the Home Claims Leader, you will manage a varied portfolio of claims within your authority limit, resolving them through desktop settlements or by liaising with suppliers. You will act as a reliable point of contact for customers througho...