Member Advocate

Job description

Ready to help us transform healthcare? Bring your true colors to blue. What you’ll do: Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career to make a positive impact to Federal Employees. This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We’re looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements. - As a call center employee, you’ll be available to our members when they need us most. - Our call center is open Monday, Tuesday, Wednesday, and Friday, 8:30am – 4:30pm EST (Thursdays 8:30-5:30) - We offer flexible, remote working opportunities as well as additional training and development as you grow your career. - Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development,...