Junior Onsite IT Support Technician

Job description

Role Summary Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support , with training and guidance provided. Key Responsibilities: User Support: - Provide walk-up and desk-side support for common IT issues - Assist users with basic questions and requests - Support new hire and intern onboarding activities - Deliver friendly, professional customer service - Escalate issues when troubleshooting steps are exhausted Hardware & Device Support: - Assist with setup and basic troubleshooting of: - Laptops, monitors, keyboards, mice, and peripherals - Mobile phones and tablets Perform simple break/fix actions: - Device swaps - Cable replacement - Power and connectivity checks - Support basic printer issues (paper jams, toner replacement) Software & Application Support: Assist users with common applications, including: - Google Workspace - Microsoft Office - Zoom and Slack - Help users with login issues, password resets, and MFA prompts - Follow runbooks to resolve common application issues AV & Conference Room Support: Perform basic conference room checks...