Baggage Service Agent

Job description

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage . QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge . 8. Must be able to verbally direct in English. 9. Must be a citizen of the United...