Operations Manager, Belgium

Job description

Operations Manager, Belgium Department: Operations: Employment Type: Full Time: Location: Brussels: Reporting To: Operation Lead BNL: Compensation: €55,000 - €65,000 / year Description: Upway is hiring an Operations Manager among its Operations team in the Benelux. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience. The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers. What you will do: - Lead a team of 20+ warehouse associates, with plans to double team size next year - Design, build, and own key parts of the end-to-end operational flow - Drive a strong customer-first mindset in all decisions and processes - Deliver consistently high-quality warehouse performance, day after day - Design, implement, and continuously improve processes to enhance customer ex...