9907 - IT Support Technician Specialist

Job description

Description The IT Support Technician Specialist is the first point of contact for technical assistance across the organization. This role provides essential support to both the Home Office, store locations, and remote workers, ensuring smooth and reliable operation of systems (software and hardware), network administration, point-of-sale (POS) systems, and communication tools. The ideal candidate is customer-focused, well-organized, and able to troubleshoot a wide range of hardware and software issues in a fast-paced RTO environment. Essential Functions: User Support & Incident Resolution: ◦ Servers, workstations, laptops, and peripherals ◦ Microsoft 365 applications (Outlook, Excel, Word, Teams, etc.) ◦ User accounts, login issues, and password resets ◦ Printers, scanners, and other office/store equipment ◦ Working knowledge of Active Directory, DNS, and DHCP - Serve as the primary contact for Tier 1 and other basic support requests via phone, email, and ticketing system. - Troubleshoot and resolve basic issues related to: Network & Systems Support: Point-of-Sale (POS) Support: (Requires working knowledge of basic POS functionality) ◦ Terminal connectivity ◦ PCs, servers, printer...