Service Advisor

Job description

Description Swickard Toyota | Edmonds, WA | High-Volume Store | Hospitality-Driven Service At Swickard, hospitality does not stop at the showroom door — it continues in the service drive. At Swickard Toyota in Edmonds , our Service Advisors are trusted guides. You protect the guest’s time, explain repairs with clarity, and ensure every interaction reflects integrity and follow-through. If you value preparation, transparency, and consistent execution — you will like how we operate. - Prior automotive service advisor experience required About Us: Swickard Auto Group is a hospitality company that happens to sell cars. Across 40+ rooftops, we scale performance through standards, training, and repeatable processes. Swickard Toyota is a high-volume, fast-paced store with strong service traffic and loyal guests. Our advisors play a critical role in retention, revenue, and long-term relationships. What You’ll Do: - Greet guests promptly and conduct thorough vehicle intake - Clearly explain recommended maintenance and repairs - Provide accurate estimates, timelines, and follow-up communication - Coordinate with technicians to ensure efficient workflow - Monitor repair progress and keep gues...