Student Case Coordinator

Job description

Student Complaints & Grievance Resolution Use your expertise to support fair, well-considered outcomes that reflect best practice for students Full-time, Permanent with a Base salary will be in the range $ 104,616 - $113,920 + 17% super (HEW Level 7) Based at our Vibrant St Lucia Campus About This Opportunity: We’re seeking a motivated and detail-oriented Student Case Coordinator to support the management of student matters, including grievances, appeals and conduct cases. As part of a collaborative and specialist team, you’ll play a key role in reviewing information, providing thoughtful advice to senior decision-makers, and contributing to ongoing enhancements across student conduct processes. Key Responsibilities Will Include: Experience supporting the resolution of complaints or enquiries in a fast-paced environment Strong analytical thinking with the ability to interpret policy and assess information Excellent written and verbal communication skills, including clear report writing and stakeholder engagement Well-developed organisational skills with the ability to manage priorities and meet deadlines A high level of professionalism, discretion and empathy when working with sens...