Senior Field Service Engineer

Job description

Location: Remote - Staffordshire, United Kingdom Job ID: R0120582 Date Posted: 2026-03-03 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: Yes Job Description: The Opportunity As a Senior Field Service Engineer at Hitachi, Ltd., you will be a critical point of contact for our customers, providing expert technical support, installation, maintenance, and repair services for complex Hitachi systems and equipment in the field. You will ensure optimal performance and customer satisfaction through your technical expertise and problem-solving skills. How You'll make an impact: - Perform complex installations, preventative maintenance, troubleshooting, and repair of Hitachi's advanced industrial, medical, or IT systems (depending on specific business unit focus) at customer sites. - Diagnose and resolve intricate hardware and software issues, leveraging diagnostic tools, technical documentation, and your deep product knowledge. - Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices. - Lead and mentor junior field service engineers, sharing technical kno...