Senior Quality Care Specialist

Job description

What will your job look like? The Senior Quality of Care Specialist acts as a resource in assisting the operations, as well as working closely with leaders to achieve individual, departmental and company objectives. The Senior Quality Care Specialist will be responsible for supporting and working with the Resolution Specialists. Location: 55 M Street SE, Suite 520 Washington, DC 20003 What you’ll do: - Coordinate responses to complaints/grievances to ensure high quality of care for Washington DC beneficiaries, including managing the dedicated telephone line - Build out and maintain the initial notification process for incidents and accidents - Manage the DC Quality Care email box to ensure receipt of grievances/complaints - Manage escalated complaints - Manage and ensure timely compliant resolutions of beneficiary issues - Continuously educate employees on new processes and procedures - Ensure beneficiary concerns are addressed which may require additional solution-based initiatives - Provide operational improvement recommendations to Leadership - Provide hands-on training, as needed - Other duties as assigned What you’ll need: Skills: - A bachelor’s degree in either the following:...