Manager, Customer Success

Job description

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. The Role: As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes, playbooks, and systems across the segment. This role sits at the intersection of strategy and execution. You will partner closely with Customer Success leadership to translate strategic priorities into clear expectations for the team, while holding CSMs accountable to disciplined execution that drives measurable outcomes. You will lead a team of Customer Success Managers while also serving...