Assistant Manager of Front Desk
Holiday Inn Club Vacations · Las Vegas, Nevada, US
The Assistant Manager of Front Desk is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a gues...
Job description
The Assistant Manager of Front Desk is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Front Desk Manager. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience, guest stay, and problem resolution. COMPANY BENEFITS: - Comprehensive Benefits: Medical, Dental, Vision, Prescription, and several other elective coverages - HSA/FSA - EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling) - 401K with Company Match - PTO - Heavily Discounted Hospitality Stays & the Company Perks Website - Tuition Assistance - Company Appreciation Platforms & Innovation Contests - Growth Opportunities & Stability - Excellent Company Culture QUALIFICATIONS: - Demonstrate brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution c...