Vice President of Operations

Job description

Associa is looking for a Vice President of Operations to join our team. The Vice President of Operations is a key leadership role responsible for overseeing the day-to-day business operations of Colby Management. This position ensures operational excellence across all departments, including customer service, accounting, administrative services, and community support functions. The VP of Operations partners closely with executive leadership to drive consistency, accountability, and high-quality service delivery across the organization, with a strong focus on improving processes, supporting team performance, and enhancing the client experience. Key Responsibilities: Operational Leadership - Oversee daily operations across all core departments, including Customer Service, Accounting, Administrative Support, Resale/Disclosure Services, and Collections/Delinquencies - Establish and maintain consistent processes, workflows, and service standards across the organization - Identify operational gaps and implement solutions to improve efficiency, accuracy, and responsiveness - Monitor key performance indicators (KPIs) and ensure teams are meeting established service and delivery benchmarks F...