Help Desk Agent - Night
ASM Research · San Antonio, Texas, US
What You’ll Do As a valued member of the Enterprise AI Support team, you will: - Provide world-class support through customer tickets, ensuring timely and ac...
Job description
What You’ll Do As a valued member of the Enterprise AI Support team, you will: - Provide world-class support through customer tickets, ensuring timely and accurate resolutions. - Troubleshoot issues remotely using internal dashboards and generative AI tools. - Identify opportunities to enhance systems, efficiency, and customer experience. - Collaborate cross-functionally and share best practices to strengthen the knowledge base. - Continuously learn and adapt to emerging technologies. - These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic Qualifications: - Minimum 1 year of experience in a help desk, technical support, or customer support role - High School Diploma or equivalent - Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) - Strong written communication, analytical thinking, and multitasking skills - US Citizen with the ability to obtain a secret security clearance - IAT level I certification (A+ or Network+) or able to obtain within 3 months Preferred Qualifications: - Technical or customer support ex...