Business Improvement Manager

Job description

Summary Press space or enter keys to toggle section visibility Location: Manchester, Sheffield, Teesside, United Kingdom: Job Type: Full Time: Posted Date: 28-May-2026 Ref #: 73952 UK (Multiple Locations: Sheffield, Manchester, Teesside) | Full-time At Virgin Media O2, we’re on a mission to deliver brilliant customer experiences every time . We’re looking for a Business Improvement Manager to help us drive performance across our Sales and Retentions operations . About the role: As a Business Improvement Manager, you’ll play a pivotal role in improving customer satisfaction and operational performance across multiple contact centre environments and partner locations. You’ll use data, insight and strong stakeholder engagement to identify opportunities, influence change, and deliver measurable improvements. What you’ll be doing: - Driving improvements in customer satisfaction (CSAT) across multiple business areas - Analysing performance data and turning insights into actionable improvement plans - Collaborating with internal teams and external partners to ensure consistent delivery excellence - Managing customer feedback systems and tools (including Qualtrics) to optimise insights and...