Customer Service Specialist - Seco

Job description

Seco Tools is looking for a Customer Service Specialist Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools Australia is looking for a proactive and customer ‑ focused Customer Service Specialist to join our friendly, collaborative Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you. About the Role: As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. Location: Rouse Hill, Sydney NSW (Remote with on-site requirement) This is primarily a work-from-home role, with regular visits to the Rouse Hill warehouse (NSW 2155) as required . Candidates must be based in Sydne y. Key Responsibilities: Provide first point of contact support for customer enquiries, resolving issues where possible and escalating when required . Manage order pr...