Supervisor - Casino Games

Job description

- Supervise daily operations of both Table Games and Slot Departments to ensure efficient and compliant gaming operations. - Enforce all applicable gaming regulations, internal controls, and company policies. - Monitor gaming floor activity to protect company assets and ensure game integrity. - Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances. - Investigate and document guest disputes, operational discrepancies, and incident reports. - Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting. - Maintain visible leadership presence on the gaming floor to ensure high guest service standards. - Coordinate with Surveillance, Security, Cage, and Count Room for operational and regulatory matters. - Assist in scheduling and labor management to ensure adequate floor coverage. - Conduct pre-shift meetings to communicate operational updates and expectations. - Coach, train, and evaluate team members to drive performance and accountability. - Ensure compliance with safety standards and emergency procedures.