Work Force Planning Consultant

Job description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description: This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. - Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance) - Analyze contact center performance data and provide recommendations to balance performance and support effective decision making - Forecast long term and short term contact volume and staffing - Maintain data points that promote accurate forecasting and understand drivers that produce anomalies - Provide schedule recommendations for new hire training classes and optimized off-phone activiti...