Client Success Manager (NYC)

Job description

UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management. We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years. UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York. Responsibilities: This role requires a high level of comfort with technical information. In a typical day you will: - Act as primary point of contact for portfolio of clients. - Contribute to ensure impeccable client support to meet SLA targets and client satisfaction. - Support senior team members to prepare client meetings with regards to content and documentation. - Support senior team members with data collection activities to measure Key Client Success KPIs. - Support creation and maintenance of docum...