IT Support (Onsite)

Job description

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel. Duties & Responsibilities: - Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required. - Escalate and route complex or unsolved problems - Perform new installations and updates for IT equipment, including desktops, laptops, printers, etc. - Provide basic training to end users on both hardware and applicable software. - Identify opportunities and recommend solutions that will enhance or improve current business processes. - Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required. - Assist on projects or special initiatives as assigned. - Ensu...