General Manager
Merlin Entertainments · East Rutherford, New Jersey, US
What you'll bring to the team Role Summary The General Manager is responsible for leading the overall performance, strategy, and day-to-day operations of a s...
Job description
What you'll bring to the team Role Summary: The General Manager is responsible for leading the overall performance, strategy, and day-to-day operations of a single attraction or multi-site cluster. This role is accountable for delivering sustainable EBITDA growth, driving market share, and ensuring exceptional guest experiences that align with Merlin’s global standards. As a visible and influential leader, the General Manager fosters a high-performing, guest-first culture, ensuring teams are engaged, empowered, and consistently delivering memorable, world-class experiences. Key Accountabilities: Commercial Performance & Strategy: - Own full P&L accountability, driving revenue growth, profitability, and long-term financial performance - Develop and execute commercial strategies to increase visitation, market share, and yield across all channels - Optimize pricing, promotions, and trading performance to maximize revenue per capita (RPC) - Identify and activate new revenue opportunities and growth levers Operational Excellence: - Lead day-to-day operations to ensure efficiency, productivity, and delivery of best-in-class standards - Ensure optimal staffing models and operational readi...