Customer Service Representative (Education Front Desk)

Job description

Job Title: Customer Service Representative Location : On-site: Job type : 30-40 hours: Pay Range : $ 20 -2 5 /hour Mandarin Speaking and writing is required for this position Think Academy is seeking a high-energy and high-potential Customer Service Representative to support and enhance the customer success journey. This person should be passionate about supporting students’ learning experiences, take full ownership of the user experience, learn quickly, handle complex situations effectively, and consistently deliver a high standard of service. In this role, you will work closely with our education operations team to support parent communication, assist students throughout their learning journey, and help handle customer concerns and inquiries professionally. This position is critical to ensuring that our customers — primarily parents and students — receive timely, accurate, and professional assistance across multiple communication channels. What You Will Do: - Serve as the primary point of contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phone. - Respond to parent and student inquiries regarding courses, learning prog...