Senior Customer Success Manager

Job description

How you’ll make an impact: As a Senior Customer Success Manager on our customer success management (CSM) team, you will serve as a partner to your customers’ post-go live and be responsible for proactively ensuring that we drive continuously increasing value within each customer organization. You will act as a guide to develop an efficient, reliable, and effective financial management process for your customer base. The responsibilities of this role include: - Account planning: assess how Strata can help customers deliver on their strategic objectives, as it relates to their financial management processes, including: - Gaining insight on customer’s strategic priorities and effectively matching them with opportunities related to the sale and retention of both software & services - Developing, gaining customer commitment, and managing the customer road map, continuously increasing the value Strata provides to the customer’s organization - Collecting insights on the impact of our work and socializing with the customer and internally at Strata - Collaborate with Strata’s Account Executive to identify leads - Renewal management: lead the customer renewal process to ensure customers cont...