Director, Global Customer Audit

Job description

Global Strategy & Governance Define and own the global customer audit strategy, operating model, governance standards, and success metrics. Establish consistent audit methodologies, tooling, and reporting across all regions. Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks. Executive & Functional Leadership: Serve as the executive escalation point for high-risk, complex, or strategic customer audits. Lead cross-functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success. Influence senior leadership and functional roadmaps using audit trends and systemic risk insights. Regional Leadership & Team Management: Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets. Ensure global consistency while allowing for regional regulatory and customer nuances. Build a strong succession pipeline and global community of practice for customer audit professionals. Customer & External Engagement: Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements. Partner with Sales and Customer...