Customer Manager - FI

Job description

About Us: nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of role: The Customer Management team oversees the company's existing accounts, focusing on growth and retention. Responsibilities include identifying upsell and cross-sell opportunities for nShift's products, countering churn through increased product knowledge, addressing issues, and expanding contacts within customer companies. The role involves collaborating with external and internal stakeholders,...