Customer Success Manager - Tax Software

Job description

Why Ryan? Competitive Compensation and Benefits: Home Office Stipend: Business Connectivity Reimbursement (Phone/Internet): Gym Membership or Equipment Reimbursement: LinkedIn Learning Subscription: Flexible Work Environment: Tuition Reimbursement After One Year of Service Accelerated Career Path: Award-Winning Culture & Community Outreach: We are looking for a Customer Success Manager to play a crucial role in conveying our vision and capabilities to Tax.com customers, offering tailored solutions that meet their unique needs. Responsibilities include nurturing and expanding customer relationships, driving product adoption and usage, identifying expansion opportunities, and ensuring customers are achieving their goals with our software. Core Responsibilities: - Deliver a world class customer experience - Build and maintain deep, trusting relationships with customers by understanding their unique business goals and challenges. - Identify upsell and cross-sell opportunities that align with customer's long term business strategies. - Lead individual product enablement sessions and create scalable content to enhance customer product knowledge, usage, and efficiency. - Design and execut...