Owner Success Manager

Job description

Description The Owner Success Account Manager (OSM) is the primary point of contact and lead advocate for our partners (Owners). While the VP sets the strategy, the OWM is responsible for the execution and day-to-day management of the Owner Success Program. This role ensures that Chipr’s Brand Promise of “providing the tools, resources, & frameworks for owners to be successful” is realized through consistent coaching, performance tracking, and operational support. The OSM manages the full lifecycle of partner engagement, ensuring new owners are onboarded effectively, hitting sales targets, and maintaining healthy relationships with our telecommunications carriers. Requirements: Core Responsibilities: Relationship Management & Growth - Serve as the primary business consultant for a dedicated portfolio of owners/partners. - Guide owners through the growth quadrant (Emerging ? Builder ? Strategic Partner). - Conduct weekly/bi-weekly cadence meetings to review business health and sales goals. - Act as the bridge between the partner and internal departments (Finance, Operations, Reporting). Performance Accountability: - Monitor and drive partner revenue performance to meet or exceed car...