CSR II

Job description

SUMMARY: The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division. SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. ESSENTIAL DUTIES & KEY RESPONSIBILITIES: - Manage customer purchase orders and releases accurately. - Maintain accurate customer backlog. - Ensure the proper part number revision on the customer order matches the system. - Keep track of open order report. Check with production and purchasing on status of open orders. - Back up customer service on order entry (for vacations). - Back up Receptionist with answering phones. - Be the liaison between production and customer service. - Enter ASN’s on customer websites and/or communicate shipment information with the customer. - Back up the quoting department with entry of RFQ’s and sending quotes to the customer. - Responsible for customers’ follow-up for quo...