Desktop Systems Specialist

Job description

Job Summary: Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main point of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career. Job Responsibilities: - Assist employees with the installation, configuration, and ongoing usability of system hardware and software - Offer daily operations and systems support to employees - Verify the functionality of hardware and software components - Troubleshoot hardware and software issues in person, remotely, and via phone - Research questions using available information and resources - Follow standard Service Desk procedures - Create Service Desk tickets to document all customer requests - Identify and escalate situations requiring urgent attention - Stay current with system information, chan...