Quality Technician

Job description

Position Summary The Quality Technician plays a critical role in protecting product quality, customer satisfaction, and operational efficiency. This position is responsible for managing all returned door hardware products and components while performing routine shop floor inspections to ensure compliance with quality, safety, and operational standards. This role reports directly to the Quality Manager and supports manufacturing and distribution of door hardware products by ensuring accurate disposition of returns and consistent shop floor controls. Key Responsibilities: Return Goods & RMA Management: - Coordinate and process returned door hardware products, components, and subassemblies (RMAs, warranty returns, nonconforming material, and supplier returns). - Receive, identify, and accurately log returned items into the ERP/inventory system, ensuring accuracy of part numbers, finishes, handing, sizes, and configurations. - Inspect returned hardware for damage, wear, installation issues, finish defects, or functional failures. - Collaborate with Quality, Engineering, and Operations to determine disposition: restock, rework, refurbish, scrap, quarantine, or return to supplier. - Main...