Help Desk & Telephony Systems Administrator | Sage Home Loans

Job description

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. For the Sage Home Loans website click here . Curious how Sage Home Loans fits into Red Ventures? Click here. Sage Home Loans is on a mission to revolutionize the industry by making mortgage simple. We’re looking for a Help Desk & Telephony Systems Administrator who thrives in fast-moving environments and takes pride in being the person others rely on to keep things running smoothly. This role sits at the center of our production ecosystem—owning first-line support for internal teams while administering and optimizing our telephony/contact-center platforms. You’ll solve problems in real time, reduce friction across the loan lifecycle, and continuously improve how work gets done. This role operates on a standard 10:00 AM – 7:00 PM ET schedule What You’ll Do: Production Support & Ticket Ownership - Serve as the first point of contact for internal support requests; intake, triage, troubleshoot, and resolve tickets through Zendesk - Diagnose and resolve user and system issues across platforms including Encompa...