Bilingual Representative II, Collection

Job description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto Finance we put the needs of our customers first. Exceptional customer service is at the heart of everything we do, and drives CarMax to be an industry leader. CarMax Auto Finance supports this by providing a simple and seamless financing experience for CarMax customers. As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the customer’s needs are met. In this role you will work specifically with our Spanish speaking customers to customer service needs and to provide assistance to keep customer accounts current. This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts! What you’ll do: Improve customer experience with every interaction Empathy with our customers, and transparency in e...