Product Support Manager, Google Fi

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a technical project management or a customer-facing role. - Experience with process improvement. Preferred qualifications: - Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. - Certifications in Process Improvement (e.g., Six Sigma). - 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. - Ability to streamline processes and implement workflows designed to increase efficiency. - Ability to manage multiple, time-sensitive projects with engaged priorities while working to drive projects to completion, with effective attention to detail. - Excellent project or program management, communication and investigative skills, leading and implementing projects with cross-functional teams. About the job: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing t...