GTM Technical Analyst

Job description

Overview The Technical Analyst will serve as a key contributor in delivering technical support and platform optimization for enterprise GTM systems, including SharePoint, CRM, and related applications. This hands-on role combines deep technical expertise with business acumen to translate complex requirements into scalable solutions that enhance functionality, system performance, and user experience. The Technical Analyst also functions as the primary point of coordination for interdepartmental GTM technical needs—intaking requests, clarifying requirements, triaging issues, and partnering with IT, Product, Security, and other stakeholders to drive timely resolution and delivery. In addition to platform administration and support, the role enables GTM operations through data analysis, reporting, and project execution that informs strategic decisions across Training, Sales, and Client Engagement support teams. The position collaborates cross-functionally to define scope, document business and technical requirements, coordinate testing and release activities, and ensure solutions meet operational needs. This role is expected to provide day-to-day technical support, coordination, and gu...