AI Agent Experience Designer

Job description

Job DetailsJob Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $120,000.00 - $135,000.00 SalaryJob Category: OperationsPOSITION SUMMARY The Prompt Engineer will be responsible for optimizing, evaluating, and advancing the performance of AI-driven agents, such as chatbots and autonomous workflows to ensure they deliver accurate, efficient, and high-quality outcomes. This role combines analytical thinking, user experience insight, and technical expertise to monitor agent behavior, identify improvement opportunities, and implement enhancements that align with business goals. ESSENTIAL FUNCTIONS: Define and document required AI agent behavior, including edge cases, compliance constraints, escalation expectations, and response quality targets. Convert benefits workflows and policy rules into implementable use cases, key data fields to capture, and testable scenarios that can be built and verified. Maintain a clear mapping from requests to delivered behavior so gaps are visible and reviewable. Drive stakeholder reviews and acceptance of behavior, flows, and decision logic before changes ship. Craft and iterate prompt instructions and response rul...