Collections Specialist

Job description

Description Sprout Social is looking to hire a Collections Specialist to the Finance team. Why join Sprout’s Finance team?: As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization. What you’ll do: - Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions. - Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution. - Escalate complex collection or billing issues to Collections Management as needed. - Complete vendor setup forms and manage onboarding in customer billing portals. - Support daily cash application and investigate, resolve, or escalate di...