Internal Service Desk Manager

Job description

Internal Service Desk Manager Position Overview: As an Advania Internal Service Desk Manager, you will oversee the day-to-day performance of the internal service desk, ensuring incidents and requests are managed efficiently in line with SLAs and KPIs. You will lead and develop engineering teams across the UK and South Africa, drive the service desk improvement programme within the wider continuous improvement framework, and own the delivery of support processes in collaboration with department leaders. The role is primarily office-based in Manchester (three days per week), with monthly travel to London and annual visits to other UK offices. Salary & Benefits: The budgeted salary for this role is between £44,000 to £48,000 depending on experience. Click here for the list of benefits. Hybrid working: We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Responsibilities: One to one sessions on a regular ba...