Client Service Representative

Job description

Job Overview: This role requires a dedicated and highly “client focused” individual who has strong project implementation, client service, detailed and order change management. The CSR-client service person serves as the go-to between clients, sales and delivery team with OneKey customized projects, showcase product capabilities and client migrating to new solutions to maximize revenue for the business. This person must possess the ability to communicate with clients and quickly resolve any issues with data deliverables. This individual should also possess the technical skills required to run basic metrics, data usage reports and showcase the OneKey assets for highly customized projects. Qualifications: - Client facing and high touch support: Serves as the go to person between sales, client and delivery with order coordination, implementations, automations, order entry for customized jobs, run analytical reports based on client specifications, and drafts SOWs to maximize revenue. - Help migrate clients to new platforms, work with stakeholders on automation, uses a consultative approach to help ROH sales secured new clients. - Keeps clients and internal teams updated on data deliver...