Resident Services Manager – Build to Rent (BTR)

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. POSITION OVERVIEW: Lead the delivery of exceptional resident services for a premium Build to Rent community. Deliver key resident experiences that align with brand expectations, driving resident satisfaction, retention, and community engagement, while ensuring full compliance with the residential tenancy legislative framework. KEY RESPONSIBILITIES: Resident Experience & Customer Excellence: Lead the resident journey—from leasing to long-term living—creating experiences that feel personal, seamless, and welcoming. Support the leasing process to maximise returns and minimise vacancy, including conducting inspections and actively e...