Vice President II, Client Success

Job description

Role Overview Sodexo is seeking a Vice President II, Client Success . Reporting to the Chief Executive Officer of our Corporate Services segment, this role is responsible for driving portfolio performance, retention, and operational excellence across a set of the organization’s most strategic accounts. The Vice President II leads consistent, disciplined execution in executive engagement, renewal strategy, risk mitigation, and CRM governance, advancing retention into a data-driven enterprise capability. Success in this role ensures revenue stability, improves renewal outcomes, strengthens stakeholder relationships, and equips executive leadership with forward-looking risk insights tied to financial exposure and client health. This is a remote position with up to 40% travel. The successful candidate must reside near a major airport. What You'll Do: Retention Strategy & Revenue Governance 30% Lead portfolio-wide retention performance and revenue protection strategy across $1B+ in annual recurring revenue within strategic accounts Establish scalable renewal frameworks, proactive risk identification protocols, and executive engagement models that drive consistent revenue preservation, m...