Guest Service Agents (3pm-11pm Shift) - Live Hotel - Maryland

Job description

Min Compensation USD $17.00/Hr. Max Compensation: USD $17.00/Hr. Overview: Why We Need Your Talents: The Guest Service Agent is responsible for delivering efficient, accurate, and service‑focused front desk operations that uphold the property’s four‑star hospitality standards. This role plays a critical part in managing check‑ins, check‑outs, reservations, and guest inquiries while ensuring all front‑of‑house procedures are executed with professionalism and attention to detail. Your ability to communicate effectively, resolve concerns promptly, and maintain precise financial and operational records directly supports the smooth operation of the hotel. By providing a welcoming presence and consistently delivering exceptional service, you help create memorable guest experiences and reinforce the high service standards of Live! Casino & Hotel. Responsibilities: Where You'll Make an Impact: Maintain complete knowledge of the following: Hotel features: - Amenities – Hours of operation, group activities, Room types, numbers, layout, décor, and locations. - Pricing - Room rates, hotel availability, special packages, and promotions. - Daily house count and expected arrivals/departures. - Sc...