Operations Manager

Job description

Qualifications: - Responsible for management of the unit and performance of all employees - Manage the group and deliver the goals and metrics of each - Serve as primary client and UGS contact - Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects - Bachelor's degree, any field - Experience as BPO Account/ Operations Manager for at least 2 years - Must have at least 2 years BPO experience in Financial Programs - Managerial experience of teams greater than 40 FTE - Excellent interpersonal and leadership skills. - Excellent written and verbal communication skills. - Strong planning, change management and organizational skills. - Demonstrate ability to solve problems, achieve results and foster strong customer service orientation. - High degree of initiative, team building and dedication to effective positive change. - Willing to work on any shift schedule especially graveyard - Willing to work in Southwoods, Laguna