Customer Service Travel Helpdesk

Job description

xxxxxxx Customer Service Travel Helpdesk Location: Brisbane, Australia: Company: Allianz Partners About the Role: Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions. You’ll be part of a supportive team environment with strong career development pathways in a global organisation. Key Responsibilities: - Deliver exceptional customer service across phone-based interactions - Understand customer needs and provide timely, accurate resolutions - Promote customer satisfaction and retention - Handle complex enquiries and complaints, escalating where required - Provide clear and consistent information on products, services, and entitlements - Verify customer eligibility and coordinate service delivery - Maintain accurate call notes and incident records - Achieve individual and team KPIs - Support continuous improvement initiatives - Build strong relationships with colleagues and stakeholders - Participate in ongoing training, coaching, and personal development What You Bring: Qu...