Customer Service Representative

Job description

Summary: Assist sales and customers with post sales issues, including RMA related issues. Essential Job Duties: - Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers. - Receive requests over the intranet, internet, fax, and telephone. - Provide Tracking, Bill of Lading, and Proof of Delivery - Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse - Take hunt group calls. - Work with transit carriers on freight credits and ship damage claims. - Works closely with warehouse personnel to resolve shipping discrepancies. - Other duties as assigned (ISO support, other operational assignments, etc…) - Regular attendance is an essential function of the Customer Service Representative position - Hours for this particular position will be from 8:30 am to 5:30 pm Requirements: Preferred: - Receives general supervision from the Manager of Customer Service - Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives. - Above average computer skills - Able to function as part of a team in a multi-task en...