Sr. Account Manager

Job description

Essential Job Functions: - Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation - Accounts are larger and more complex than lower level account managers - Work as intermediary for communication between client and their operations teams and Crane Worldwide network - Work with operations team to provide tracking information as requested by the client - Escalate all issues with a shipment immediately to the client to insure prompt resolution - Manage all client requests and follow up to insure that the client needs are met - Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements - Transmit all pre-alerts to the client for all shipments - Send all required reports to client on a daily, monthly or quarterly basis as deemed - Responsible for managing the client generated reports and assuring accuracy - Oversee, mentor and assist other account managers as needed - Other duties as assigned Other Skills and Abilities: - Excellent written and verbal communication skills - Demonstrates effective negotiation and closing techniques - Excellent organiza...