Client Service Specialist AZ

Job description

Job DetailsJob Location: Advanced Financial Company AZ - Tucson, AZ 85711Position Type: Full TimeSalary Range: $18.00 - $20.00 Hourly Position is primarily responsible for receiving and responding to customer inquiries by phone and email. Processing ACH payments setups and cancellations for customer accounts. Assisting customers with logging onto the payment portal, calculating loan payments, sending mail correspondence. The Client Services Specialist will be competent in prioritizing, multi-tasking, self-motivated and trustworthy. ESSENTIAL FUNCTIONS: Average Percent of Time (Must add up to 100%) 75% Answering and responding to customers by phone and email 15% Processing customer requests by email or mail 5% Special projects during slower call volume times 5% Working directly with Client Services Manager SPECIFIC DUTIES AND RESPONSIBILITIES: Answering Phones and Emails: Reply to questions/concerns Look up account information Set up and expire ACH payments Calculate payment amounts Request payment and fee adjustments Upload correspondence and documents in NLS Send correspondence and documents by email and mail Document in detail and accuracy all customer interactions in NLS Client...