Technical Services Team Leader

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manage and supervise day to day operations of the AU Technical Solutions site - Receive inbound freight from customers. - Perform receipt, unpacking, decontamination and booking in of returned equipment. - Perform in-house and some on-site routine services including Pre-Delivery Inspection, Preventative Maintenance and Corrective Maintenance to ensure proper operation of devices. - Monitor all service requests through completion to ensure that the customer receives service in an expeditious manner. Escalate risks if issues arise that delay timely service to the customer. - Complete all planned Technical, Quality and Compliance training within the defined deadlines. - Perform complaints investigation following established procedures as required. - Maintain effective procedures, records, transactional data and prepare reports. - Support the sales, the marketing, the logistics and the quality department with technical issues. - Manage S & R project related activities - Ensure compliance with all relevant company policies by internal team, contract, and 3rd party resources. EDUCATION/TRAINING AND/OR EXPERIENCE: - Tertiary Education desirable but...