Customer Service Representative (12 Month Term)

Job description

Summary: Under the direction of the Senior Director, Customer Experience & Product Lifecycle, the Customer Service Representative is responsible for managing Vita’s Customer Service phone and email channels, ensuring all enquiries, complaints, and concerns are handled promptly, accurately, and in accordance with company policies and procedures. This role plays a critical part in delivering high-quality customer experience while supporting order management, credit support, issue resolution, and cross-functional coordination. Responsibilities: Key Responsibilities for this position: Customer Contact Management & Issue Resolution · Respond to product enquiries, complaints, and adverse event reports · Accurately document interactions and ensure proper routing and follow-up in accordance with company policies and procedures · Maintain a professional, responsive, and solutions-oriented approach to customer interactions Order Management & Reporting: · Enter, process, and track customer orders for assigned accounts · Provide product availability and order status updates · Compile and distribute customer shipment reports Credit & Claim Support: · Investigate and process credit requests for...