Time Service Delivery Expert

Job description

Job Description Summary #LI-Hybrid Location: Prague, Czech Republic: This role is based in Prague, Czech Republic. Novartis is unable to offer relocation support: please only apply if accessible. The purpose of this role is to deliver high-quality Time Services support to employees in Switzerland, ensuring accurate and efficient handling of requests such as time corrections, absences, and other related cases within a high-volume ticket environment. Job Description: Key Responsibilities: Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations. Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics. Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards. Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts. Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements. Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks. Suppo...