Senior Manager, Account Managment

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: A strategic, high-energy Manager of Account Management to lead and scale our account management function. This isn't just about maintaining the status quo; it’s about driving world-class service on behalf of our partners. You will be the bridge between our internal strategy and our external partners. Your mission is to ensure our team meets their retention targets, and identify growth opportunities within the existing customer base. Job Responsibilities: Team Management & Performance: You’ll manage KPIs including Churn, CSAT, and response SLAs. Strategy & Playbook...